Cancellation & Return Policy

Cancellation

  1. You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at : silkdhoties@gmail.com
  2. If you cancel your order after 24 hours of your purchase, we will refund the amount minus shipping charges (in case of pre-paid order).
  3. Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled by us include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

     

    Get in touch with us
    Call Us – 99449 49919, 99449 95199 between 10:00am to 7:00pm, Monday to Saturday)

    Mail Us – silkdhoties@gmail.com

Returns

In the odd case that you do not love your Sri Krishna Silks products, here is our policy on returns:

  1. Customers can raise the request for return within 24 hours of product delivery at their shipping address.
  2. Only products which are unused, unworn, unwashed and undamaged are eligible for return.
  3. Discounted products or altered products are not eligible for return.
  4. All products at Sri Krishna Silks are well checked by our quality team before shipping. In spite of our best efforts, if you find the product damaged kindly email the customer care for raising the request for return.
  5. In the unlikely event that your merchandise arrives damaged, you need to email us a photo of the damaged product within 24 hours of receiving your order.
  6. Once your return request has been authorized, we would be happy to process your refund.
  7. You can choose to receive the refund in the form of same payment instrument used at the time of purchase.
  8. All refunds are processed within 7-14 working days

Please get in touch with our customer service team who will guide you on the process for the same at 99449 49919, 99449 95199 between 10:00 AM to 7:00 PM, Monday to Saturday) and also write to us at silkdhoties@gmail.com

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